Onsite IT Service Manager | Onsite IT Service Manager (m/w/d)

Job Summary

As an Onsite IT Service Manager in Hamburg, you will take operational responsibility for IT services within a global organizational framework. Your day-to-day activities will involve providing direct local support to employees, managing the prioritization and resolution of incidents and changes through a structured ticket management system, and overseeing 1st and 2nd level support in coordination with external service providers. Additionally, you will be responsible for the maintenance of local network infrastructure and the planning and execution of various IT service projects. This role is ideal for a service-oriented professional who enjoys a mix of hands-on technical support and project management. Working for a world-leading manufacturer like KHS, part of the Salzgitter Group, offers a stable yet pioneering environment where you can engage with modern communication systems and contribute to the efficiency of a global IT infrastructure team.