Manager AI Enabled Customer Support | Manager AI Enabled Customer Support Extensive (m/w/d)

Job Summary

In this newly created role, you will lead the international transformation of customer support into a scalable, AI-driven model. Your daily responsibilities include designing global support infrastructure, optimizing multichannel interaction models, and implementing AI use cases such as intelligent routing, predictive analytics, and ticket classification. You will work closely with Product, IT, and Engineering teams to ensure sustainable solutions while tracking key performance indicators like automation rates and incident prevention. This position is unique as it offers the opportunity to build and develop a dedicated AI-focused support enablement team from the ground up. It is an ideal role for a strategic thinker with a hands-on implementation mindset who wants to shape the future of e-health. The position offers significant creative freedom, professional development opportunities, and the chance to work at the intersection of healthcare and digitalization within a globally recognized organization.