Manager of AI Enabled Customer Support | Manager AI Enabled Customer Support (m/w/d)

Job Summary

This newly created role focuses on driving the transformation of international customer support into a scalable, data-driven, and AI-enabled operation. You will take end-to-end responsibility for the global AI support strategy, designing multichannel interaction models and implementing AI use cases such as intelligent routing, automated ticket classification, and predictive analytics. Beyond strategy, you will build and lead an AI-focused enablement team and collaborate across IT, Product, and Engineering departments to define and track key performance indicators like automation rates and first-contact resolution. This position is ideal for a professional with a blend of technical understanding and operational leadership who wants to shape the future of e-health. It offers significant creative freedom to build a modern service ecosystem from the ground up within a major healthcare software provider.