Helpdesk & Support Specialist | Helpdesk & Support (m/w/d) bei Siemens

Job Summary

This role involves providing comprehensive 1st and 2nd level IT support for end-users, focusing on workstation management and issue resolution. The specialist will be responsible for the installation, configuration, testing, and deployment of workstations, alongside performing regular hotline support via phone, email, and ticketing systems. A key aspect of the role is diagnosing and resolving technical issues through direct interaction with users, as well as managing customer communication across various channels like internal social media and newsletters. The ideal candidate will have a completed IT education, at least three years of experience in end-user support, and strong knowledge of client operating systems and standard applications.