Service Desk Agent | Service Desk Agent (m/w/d) im Rahmen der...

Job Summary

This role is for a dedicated Service Desk Agent within the IT sector, based in the Düsseldorf area, initially through temporary employment with a potential for permanent hire. The successful candidate will be the first point of contact for IT issues, handling inquiries via phone, email, and ticketing systems. Key responsibilities include analyzing and resolving hardware and software problems for end-users, providing support for IT systems and applications, meticulously documenting all support cases, and performing basic maintenance tasks. This position is ideal for someone with strong IT affinity, excellent user knowledge of IT systems, and a knack for problem-solving in a dynamic environment, offering a blend of home office work and opportunities for professional development.