IT Support Specialist (1st/2nd Level) | 1st/2nd Level Support (m/w/d)

Job Summary

As an IT Support Specialist, you will serve as the central point of contact for all IT-related inquiries within a multicultural, international renewable energy company. Your day-to-day responsibilities involve independently resolving technical issues across operating systems, Office applications, and hardware like notebooks and mobile devices via remote support, email, and phone. You will manage the full lifecycle of support requests within a ticketing system, ensuring compliance with Service Level Agreements (SLAs), and contribute to the internal knowledge base by documenting solutions. Additionally, you will assist with administrative tasks such as backups, maintenance, and system rollouts while coordinating with external service providers. This role is ideal for proactive team players who enjoy problem-solving in a dynamic environment. The position offers a unique opportunity to contribute to the global energy transition within a supportive company culture that values flexibility, professional development, and environmental impact.