Service Manager for Managed Workplace Services | Service Manager für Managed Service Workplace (m/w/d)

Job Summary

As a Service Manager for Managed Workplace Services, you will ensure the seamless operation and continuous optimization of the bank's IT infrastructure services. Your daily responsibilities include managing end-user devices, virtual desktop infrastructure (VDI), printing services, Active Directory, and Microsoft 365 Office services. You will act as a pivotal link between business departments and external IT service providers, overseeing outsourcing and contract management to meet the bank's strategic goals. This role involves significant responsibility in budget planning, cost controlling, and ensuring compliance with IT security and regulatory requirements. What makes this position unique is the blend of operational stability management and strategic project leadership within a highly regulated banking environment. You will have the opportunity to shape modern, cloud-based workplace solutions while ensuring all processes align with institutional standards. This is an ideal role for a proactive professional who enjoys coordinating complex service delivery chains and driving technological evolution in a collaborative team setting.