Customer Service Representative (Second Level Support) | Mitarbeiterinnen / Mitarbeiter telefonische Kundenberatung (Second Level)

Job Summary

This role involves providing specialized second-level support for a long-standing health insurance provider in Hannover. As a Customer Service Representative, you will serve as a technical expert handling complex telephone and written inquiries regarding medical and dental billing. Your daily responsibilities include reviewing the eligibility of medical and dental invoices for reimbursement according to official fee schedules (GOÄ and GOZ), executing scheduled callbacks, and collaborating with team leadership to optimize internal workflows. This position is ideal for professionals with a background in healthcare administration or medical billing who enjoy direct customer contact and problem-solving. The role offers a highly attractive benefits package including hybrid work options, flexible working hours with a flexitime account, and 30 days of vacation. Although initially limited to a one-year contract, it provides a stable environment within a traditional institution that values work-life balance and professional development.