Open Application / IT Support Specialist | Initiativ Bewerbung
Memotech GmbH
Job Summary
This role offers a dynamic opportunity for an IT professional to join Memotech GmbH, a forward-thinking IT service provider managing extensive infrastructure across Europe. As an IT Support Specialist, you will be the primary contact for technical inquiries, managing customer requests and incidents through a dedicated ticketing system. Your day-to-day responsibilities include providing remote and telephone support, as well as the physical setup and maintenance of diverse IT systems. You will play a crucial role in ensuring the smooth operation of client environments and have the opportunity to actively improve internal processes. The position is ideal for those who enjoy a mix of hands-on hardware troubleshooting and high-level system support. Memotech offers a modern, ergonomic work environment with 31 days of vacation, flexible working hours, and mobile work options, making it an attractive choice for professionals seeking growth and a healthy work-life balance in a stable, growth-oriented company.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker Systemintegration) or a comparable technical qualification.
Experience
- Professional experience in IT support or system integration
- Experience in handling customer inquiries and incident management via ticketing systems
- Proven track record in remote and telephone-based technical support
- Experience in the setup, maintenance, and support of various IT systems
- Experience working within ITIL-defined process frameworks
Languages
Additional
- Valid Class B driver's license required. Flexibility to work outside comfort zones and a high level of commitment are essential.