Junior IT Service Specialist | Junior IT Service Specialist (M/W/D)
iteracon GmbH
Job Summary
As a Junior IT Service Specialist at ITERACON, you will play a vital role in shaping the digital future by managing and optimizing IT infrastructures. Your daily responsibilities will include administering Microsoft 365 services in both on-premises and cloud environments, as well as installing and configuring modern server systems (IaaS/PaaS). You will ensure high service quality through KPI and SLA management and provide essential 1st and 2nd level technical support. The role involves optimizing Request, Incident, and Change Management processes while contributing to internal knowledge databases and ITSM system development. This position is ideal for a proactive professional who enjoys consulting with users and participating in innovative sub-projects. ITERACON offers an attractive environment featuring hybrid work models, a strong innovation culture, and unique perks like business seats for Borussia Dortmund matches and comprehensive corporate health benefits.
Required Skills
Education
Completed technical vocational training (e.g., IT Specialist or equivalent)
Experience
- Professional experience in IT service and support organizations
- Experience in the administration of Microsoft 365 and server environments
- Experience in technical troubleshooting and user support
- Industry-specific technical knowledge
Languages
Additional
- Must provide salary expectations with application; Location allows for hybrid work; Role involves participation in team events and continuous professional development.