ITIL Expert | ITIL-Experte (m/w/d)

Job Summary

As an ITIL Expert at FERCHAU, you will be responsible for the continuous analysis and improvement of ITIL processes to ensure high service quality across various technology projects. Your daily activities will involve advising internal teams and clients on ITIL best practices, ensuring compliance with established standards, and creating comprehensive process documentation and reports. You will act as a key collaborator, working closely with IT architects, service desks, and specialized departments to optimize service delivery. Furthermore, you will share your expertise by conducting training sessions and workshops. This role is ideal for an experienced professional looking to leverage their deep knowledge in IT Service Management (ITSM) within a stable environment. The position offers an attractive package including a permanent employment contract, specialized training through an in-house academy, and various social benefits like childcare subsidies, making it a compelling opportunity for long-term career growth.