IT Service Management Specialist | 11-023-2026 Mitarbeiter*in im IT – Servicemanagement

Job Summary

This role is situated within the User Services domain of the DRV Bund IT, the primary service provider for the German Federal Pension Insurance. As an IT Service Management Specialist, you will be responsible for the day-to-day steering and monitoring of IT service providers, ensuring high-quality support for approximately 27,000 employees. Your tasks include applying and continuously improving standardized service management processes, ideally based on ITIL frameworks, and managing interfaces between internal departments, stakeholders, and external partners. You will play a key role in analyzing performance metrics, deriving optimization measures, and advancing the standards for modern IT workplace equipment. This position is particularly attractive for professionals seeking a stable, permanent role in a large-scale public sector IT environment that offers a clear career path (TV EntgO-DRV) and emphasizes work-life balance through flexible full-time or part-time options. It is a unique opportunity to shape the digital workspace of one of Germany's largest public institutions.