Technical Support Engineer | Technical Support Engineer (m/w/d)
Beckhoff Automation GmbH & Co. KG
Job Summary
As a Technical Support Engineer at Beckhoff Automation, you will serve as the central point of contact for company-wide product inquiries, specifically focusing on compact drive technology. Your daily responsibilities involve analyzing complex customer requests regarding components such as stepper, servo, and DC motors. You will work closely with product management and development teams to resolve detailed technical issues and provide hands-on support through remote maintenance or on-site visits. A key part of the role is developing solutions to ensure smooth commissioning for customers. This position is ideal for professionals with a strong background in automation technology who enjoy problem-solving in a high-tech, international environment. The role offers a family-oriented corporate culture with flat hierarchies, flexible working hours, and the opportunity for mobile work after the initial onboarding phase.
Required Skills
Education
University degree in Electrical Engineering, Mechatronics, Automation Technology, or a comparable qualification such as a certified Technician (Techniker).
Experience
- Professional experience in automation and drive technology involving motors and encoders
- Experience in analyzing specific customer inquiries and providing solution-oriented technical advice
- Experience in commissioning and troubleshooting technical components
- Experience working collaboratively with product management and development departments
Languages
Additional
- Willingness to travel for on-site customer support; ability to work under pressure in stress situations; location-based in Verl, Germany with hybrid/mobile work options after onboarding.
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