IT Service Technician Client Support | IT-Servicetechniker Client Support (m/w/d) - Referenznummer: 160226-4-WIE
BFI Informationssysteme GmbH
Job Summary
As an IT Service Technician in Client Support, you will play a vital role in maintaining the IT infrastructure for a prominent client in Wiesbaden. Your daily responsibilities will involve managing the full lifecycle of client hardware, from installing and imaging devices using tools like SCCM to the physical setup and cabling of workstations. You will handle 1st and 2nd level support tickets within an ITSM system, manage user objects and permissions in Active Directory, and maintain accurate asset management databases. This role is particularly attractive for those looking to gain experience in complex project environments, offering above-tariff salaries and clear paths for professional development. The position is open to both experienced professionals and career changers, providing a stable environment within an established IT service group that has been operating since 1998.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker für Systemintegration) or a comparable qualification.
Experience
- Professional experience in IT support or client services
- Experience in installing and imaging clients (e.g., via SCCM)
- Practical experience with Active Directory user and permission management
- Experience working within an IMAC (Install, Move, Add, Change) environment
- Experience in ticket processing and documentation within ITSM systems
Languages
Additional
- Willingness to provide a police clearance certificate (Führungszeugnis) and undergo a security clearance check. Location: Wiesbaden.
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