IT Service Desk Specialist | IT-Sachbearbeiter/in (m/w/d) Service Desk

Job Summary

As an IT Service Desk Specialist for the City of Nuremberg's Office for Information Technology, you will serve as a vital point of contact for municipal departments navigating digital transformation. Your daily responsibilities include providing technical support for hardware, software, and mobile devices via the central helpdesk. You will be responsible for installing and configuring networked systems using 'EmpirumPro' automated software distribution, managing user permissions in Active Directory, and troubleshooting complex technical issues. This role offers a unique blend of routine operations and challenging IT projects within a modern public service environment. The position is particularly attractive due to its long-term security, flexible working hours with mobile work options, and a comprehensive benefits package including a subsidized public transport ticket and bicycle leasing. You will join a dynamic team dedicated to shaping the digital landscape of one of Germany's largest regional employers.