Senior Salesforce Engineer - Customer Care Technology | Senior Salesforce Engineer - Customer Care Technology (all genders)

Job Summary

As a Senior Salesforce Engineer at Zalando, you will play a pivotal role in developing and maintaining the Salesforce Service Cloud platform to support high-scale customer self-help products. Working within a cross-functional team of frontend and backend engineers and data scientists, you will build scalable, AI-powered solutions to automate processes and handle millions of monthly queries. Your daily responsibilities include developing features using Apex and Lightning Web Components, implementing automation via Flows, and integrating Salesforce with complex backend systems. This role is highly impactful, as your work directly improves self-service rates and customer satisfaction across a major international e-commerce platform. Zalando offers a supportive engineering community with a strong focus on personal development, innovation in AI, and a hybrid work model that balances remote flexibility with collaborative office environments.