Lead Service Technician | Obermonteur (gn) Service
PAMEC PAPP GmbH
Job Summary
As a Lead Service Technician, you will play a pivotal role in managing the service lifecycle for small electronic devices. Your daily responsibilities include coordinating service orders from initial intake and ERP entry to final execution and quality control. You will act as a key point of contact for both existing and new customers while providing technical leadership to a dedicated service team. Beyond technical execution, you will be responsible for team development, conducting meetings, and identifying process improvements to enhance efficiency and cost-effectiveness. This position is ideal for a professional who enjoys a mix of administrative coordination, customer interaction, and hands-on leadership. The role offers an attractive package including a permanent contract, mobile working options, financial support for childcare, and a welcome bonus, making it a highly stable and supportive career move within a medium-sized enterprise.
Required Skills
Education
Successfully completed vocational training in the electrical field and/or further qualification as a State-Certified Electrical Technician.
Experience
- Professional experience in the leadership of employees within craft or industrial service sectors
- Proven experience in the organization and execution of service orders for small electronic devices
- Experience in handling customer inquiries, creating quotes, and managing ERP systems
- Background in process analysis and implementing improvement measures
Languages
Additional
- Direct placement into a permanent full-time position; location-specific role in Röttenbach/Roth; requires ability to lead meetings and participate in cross-departmental projects.
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