IT Support Engineer (1st and 2nd Level) | 1st und 2nd Level Support Cisco (m/w/d)

Job Summary

This role involves providing comprehensive 1st and 2nd level technical support for medium to large-scale enterprises, focusing on Cisco-based ITK solutions. As part of an expert engineering team, you will be responsible for troubleshooting and resolving issues related to collaboration, network security, and data centers. Your daily tasks include analyzing errors, resolving faults via remote access or on-site, and documenting processes within a ticketing system. You will work closely with specialized IT departments and manage the transition of complex issues to 3rd level support. The position offers a high degree of creative freedom through short decision-making paths and a flat hierarchy. Unique benefits include access to an internal laboratory for testing new products, flexible home office options, and a supportive, human-centric corporate culture. This is an excellent opportunity for technical professionals to work with modern infrastructure in a dynamic, owner-managed environment.