Network Operations Specialist | Network Operations Specialist (m/w/d) Support für Netzwerklösungen

Job Summary

As a Network Operations Specialist, you will be responsible for providing First Level Support for LAN/WAN, secure access, and remote access services. Your day-to-day activities will involve accepting, qualifying, and processing incidents and service requests according to customer-specific SLAs. You will proactively monitor network infrastructure using management platforms, perform initial fault analysis, and manage escalation processes. The role is highly collaborative, requiring you to work closely with technical departments and external service providers while maintaining meticulous documentation in ticket systems. This position is ideal for technical professionals who enjoy troubleshooting and want to contribute to the planning and coordination of network changes and maintenance. The role offers an attractive package including 30 days of vacation, mobile working options, and professional development opportunities within one of Germany's largest system houses.