HR Support Specialist | Support Specialist HR (m/w/d)
Zucchetti Germany GmbH
Job Summary
As an HR Support Specialist at Zucchetti Germany GmbH, you will play a pivotal role in managing workforce management software projects within the DACH region. Based in Saarbrücken, your day-to-day responsibilities involve serving as the primary support contact for clients across diverse sectors such as retail, healthcare, and manufacturing. You will coordinate and resolve support requests in accordance with Service Level Agreements (SLAs), collaborate closely with Pre-Sales and Consultant teams for complex queries, and provide remote training and documentation. This position is ideal for professionals who enjoy a mix of technical troubleshooting and client interaction. Joining one of Europe's largest IT companies, you will benefit from a dynamic international environment, flexible 'Smart-Working' options including home office, and a culture that values personal accountability and customer centricity. The role offers stability in a crisis-proof industry with modern hardware and professional development opportunities through an internal academy.
Required Skills
Education
Completed IT vocational training (IT-Ausbildung) or equivalent professional experience.
Experience
- Professional experience as a support employee or application consultant specifically in the field of time management/time tracking systems
- Practical experience working with SQL databases and web-based applications
- Demonstrated experience in planning, organizing, and processing support inquiries independently
- Experience collaborating with cross-functional teams such as Pre-Sales and Consulting
Languages
Additional
- Location: Saarbrücken (Full-time, 40h). Must have the ability to work in a 'Smart-Working' model (office and home office). Italian language skills are listed as an optional advantage.