Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As a Service Desk Agent, you will join a well-established support team within a leading technology group in Munich. Your daily responsibilities include providing first-level support via telephone and the ServiceNow ticketing system, where you will diagnose and resolve hardware and software errors. You will be responsible for identifying and escalating complex issues, evaluating customer inquiries from a technical perspective, and advising users on end-user devices, applications, and IT processes. This role is ideal for those who enjoy troubleshooting and direct user interaction. The position offers a competitive salary, intensive onboarding, and long-term career development opportunities within a professional environment. The company provides unique benefits such as the Edenred Card and additional paid leave, making it an attractive choice for IT professionals looking for stability and growth in a modern corporate setting.