Second Level Support Specialist - Membership Services (Fixed-Term) | Mitarbeiter/Mitarbeiterin Second Level im Bereich Mitgliedschaftswesen (w/m/d) - befristet

Job Summary

This role involves providing essential second-level support within the membership services department, primarily handling complex customer inquiries via phone and in writing. The specialist will be responsible for processing cases in accordance with legal guidelines, initiating necessary corrections, and ensuring timely callbacks. A key aspect of the role is contributing to process improvement by assisting team leadership and collecting statistical data. Candidates should possess relevant professional training or equivalent experience, along with knowledge of German social security law (Beihilferecht) or the willingness to acquire it. Strong PC skills, a meticulous and independent work ethic, and excellent teamwork abilities are crucial for success in this position. This is a two-year fixed-term contract offering a stable environment with opportunities for professional development.