IT Service Management Expert (ISO 20000) | IT Experte (m/w/d) Servicemanagement ISO 20000 - Remote

Job Summary

As an IT Service Management Expert, you will play a pivotal role in maintaining the digital infrastructure for high-profile German industrial clients, including major automotive and chemical corporations. Operating primarily in a remote capacity, your day-to-day responsibilities will involve managing 1st and 2nd level IT support through ticketing systems like Jira or ServiceNow. You will be responsible for the administration of Windows clients and Microsoft 365 environments, managing user accounts in Active Directory, and documenting IT processes within a central knowledge base. The role also offers the opportunity to contribute to the implementation of new systems during IT projects. This position is particularly attractive due to its flexible remote-work options, a 30-day holiday allowance, and a structured path for professional development. It is an excellent opportunity for service-oriented IT professionals looking to work in a modern, collaborative environment with a stable, permanent contract and a comprehensive salary package including holiday and Christmas bonuses.