IT Service Coordinator & Dispatcher | Service Coordinator & Supervisor (m/w/d)

Job Summary

As an IT Service Coordinator & Dispatcher based in Erfurt, you will play a vital role in ensuring the digital operational readiness of the German Armed Forces (Bundeswehr). Your daily responsibilities involve managing the end-to-end lifecycle of technician assignments, from initial qualitative assessment to the efficient scheduling and dispatching of onsite support. You will act as a central communication hub between customers, external contractors, and internal service technicians to ensure that hardware and telecommunications systems are installed, maintained, and repaired within strict Service Level Agreements (SLAs). This position is particularly attractive for professionals seeking a stable, long-term career in a high-impact environment that modernizes one of Germany's most complex IT infrastructures. You will benefit from employer-funded pension schemes, continuous professional development, and the opportunity to contribute directly to national security through technical excellence and process optimization.