IT Technician | IT Techniker (m/w/d)

Job Summary

As an IT Technician for one of Europe's leading IT service providers, you will play a critical role in hardware support and event management. Your day-to-day responsibilities involve managing incoming incident reports via telephone, specifically focusing on hardware, video conferencing systems, and fingerprint scanners. You will be responsible for classifying, prioritizing, and documenting these issues within a ticketing system. This role requires a proactive approach to troubleshooting, where you will provide initial solutions using internal databases and tools, or escalate complex issues to higher support levels. The position is particularly attractive due to its placement within a major European IT firm, offering flat hierarchies, modern workstations, and a clear path toward permanent employment. Working a standard 40-hour week in day shifts, you will also contribute to the continuous improvement of the company's knowledge base while receiving comprehensive personal support from the recruitment agency.