SAP Ariba Support Specialist (Guided Buying) | SAP Ariba Support Specialist (m/w/d) Guided Buying

Job Summary

As an SAP Ariba Support Specialist, you will join an internationally active technology group in Erlangen to manage service tickets and incidents specifically within the SAP Ariba Guided Buying environment. Your day-to-day responsibilities involve providing direct user support for navigation and basic technical queries, ensuring all issues are handled within defined Service Level Agreements (SLAs). You will act as a vital link between users and specialized IT departments, escalating complex issues when necessary while maintaining meticulous ticket documentation and identifying recurring themes for process improvement. This role is particularly attractive for professionals looking to work within an established IT infrastructure that offers structured training materials and clear processes. The position provides a stable long-term perspective through a top-rated employer, featuring attractive compensation under the GVP collective agreement, including vacation and Christmas bonuses, and dedicated personal support throughout the assignment.