IT Systems Electronics Technician for Auto-ID Hardware | IT-Systemelektroniker (m/w/d) Auto-ID Hardware
Mediaform Informationssysteme GmbH
Job Summary
As an IT Systems Electronics Technician at Mediaform, you will serve as a technical expert for Auto-ID hardware, specifically focusing on printers and scanning systems. Your daily responsibilities include providing telephone support for the installation and configuration of hardware, performing remote troubleshooting, and documenting activities within a ticket system. While most support is handled remotely, you will occasionally perform on-site maintenance and repairs for clients in the Hamburg region. You will also act as a technical advisor to the sales and product management teams. This role is ideal for service-oriented professionals who enjoy problem-solving and direct customer contact. The position offers a stable, permanent contract with 30 days of vacation, annual training budgets, and a comprehensive benefits package including holiday and Christmas bonuses.
Required Skills
Education
Completed vocational training or degree in a technical field (e.g., IT Systems Electronics, Computer Science, Information Electronics, or Electrical Engineering).
Experience
- Professional experience in technical customer support is preferred, though entry-level candidates are encouraged to apply
- Experience in the analysis and rectification of technical malfunctions
- Proven experience in hardware maintenance and repair
- Experience in customer communication and service-oriented consulting
Languages
Additional
- Occasional travel to customer sites in the Hamburg region is required. Must be eligible to work in Germany (unrestricted permanent position).
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