IT Systems Electronics Technician for Auto-ID Hardware | IT-Systemelektroniker (m/w/d) Auto-ID Hardware

Mediaform Informationssysteme GmbH

Reinbek, Schleswig-Holstein, Deutschland
Published Feb 12, 2026
Full-time
Permanent

Job Summary

As an IT Systems Electronics Technician at Mediaform, you will serve as a technical expert for Auto-ID hardware, specifically focusing on printers and scanning systems. Your daily responsibilities include providing telephone support for the installation and configuration of hardware, performing remote troubleshooting, and documenting activities within a ticket system. While most support is handled remotely, you will occasionally perform on-site maintenance and repairs for clients in the Hamburg region. You will also act as a technical advisor to the sales and product management teams. This role is ideal for service-oriented professionals who enjoy problem-solving and direct customer contact. The position offers a stable, permanent contract with 30 days of vacation, annual training budgets, and a comprehensive benefits package including holiday and Christmas bonuses.

Required Skills

Education

Completed vocational training or degree in a technical field (e.g., IT Systems Electronics, Computer Science, Information Electronics, or Electrical Engineering).

Experience

  • Professional experience in technical customer support is preferred, though entry-level candidates are encouraged to apply
  • Experience in the analysis and rectification of technical malfunctions
  • Proven experience in hardware maintenance and repair
  • Experience in customer communication and service-oriented consulting

Languages

German (Fluent)

Additional

  • Occasional travel to customer sites in the Hamburg region is required. Must be eligible to work in Germany (unrestricted permanent position).