IT Hardware Service Technician - Printers & Scanners | Servicetechniker (m/w/d) – IT-Hardware / Drucker & Scanner

Job Summary

As an IT Hardware Service Technician, you will transition from traditional electrical engineering into a modern technical support role focused on Auto-ID systems. Your daily responsibilities include providing telephone support to customers for the installation and configuration of label printers and scanners, performing remote fault analysis, and conducting hands-on maintenance and repairs of hardware. You will document all activities in a ticketing system and collaborate closely with sales and product management teams. This position is particularly attractive for qualified electricians looking to pivot into IT, as the company offers a structured onboarding process and comprehensive training on specialized hardware. Based in Reinbek near Hamburg, the role offers a secure, permanent contract within a market-leading group, supported by a professional environment that values problem-solving skills and technical curiosity.