2nd Level Support Engineer Unified Endpoint Management | 2nd Level Support Engineer UEM

Job Summary

As a 2nd Level Support Engineer for Unified Endpoint Management (UEM) at Matrix42, you will serve as a critical technical point of contact for customers navigating Enterprise Service Management (ESM) and network management environments. Your daily responsibilities include troubleshooting complex technical incidents, resolving database issues, and managing cloud-based service requests within Microsoft Azure. You will act as a bridge between customers and internal Engineering or Cloud teams, documenting solutions to enhance the collective knowledge base. This role is ideal for professionals who enjoy high-level problem-solving and process improvement. The position is particularly attractive due to its focus on cutting-edge automation and digital workspace solutions, offering a robust benefits package that includes 30 days of vacation, flexible remote work options, and dedicated annual leave for personal and professional development.