2nd Level ITSM Support Engineer | 2nd Level ITSM Support Engineer

Job Summary

As a 2nd Level ITSM Support Engineer, you will serve as the primary technical contact for customers within the Enterprise Service Management (ESM) and network management environment. Your daily responsibilities involve resolving complex incidents, troubleshooting SQL databases, Active Directory, and Cloud services like Microsoft Azure, and documenting solutions for the internal knowledge base. You will work closely with Cloud, Services, and Engineering teams to ensure efficient issue resolution and process improvement. This role is ideal for a customer-centric professional who thrives in dynamic environments and enjoys managing multiple technical tasks. The position is particularly attractive due to its focus on modern ITIL principles and the opportunity to work with leading digital workspace management solutions. Matrix42 offers a robust benefits package including 30 days of vacation, flexible remote work options, dedicated learning and development days, and various wellness perks like bicycle leasing and fitness memberships.