Team Lead Onsite Support | Teamleiter Onsite Support (m/w/d)

puro Personaldienstleistung GmbH

Donauwörth, Bayern, Deutschland
Published Feb 12, 2026
Full-time
Permanent

Job Summary

As the Team Lead for Onsite Support in Donauwörth, you will spearhead technical service operations for a market leader in Managed Services. Your daily responsibilities include the disciplinary and functional leadership of a technician team comprising 10 to 15 employees, ensuring high service quality through internal order coordination and workflow optimization. You will serve as a critical link between the technical team and the client, participating in regular customer meetings and managing escalations. This role is ideal for a proactive leader who enjoys balancing personnel management with technical oversight. The position offers a long-term perspective, starting via temporary employment with a clear option for permanent takeover. Candidates benefit from 30 days of annual leave, professional development opportunities, and a structured onboarding process within a supportive environment that values diversity and transparency.

Required Skills

Education

Not specified

Experience

  • Professional experience in team leadership and escalation management
  • Proven experience in supporting key users and end-user environments
  • Demonstrated routine in managing service times and technician deployments for teams of 10-15 people
  • Technical experience with multi-brand hardware environments including HP, DELL, and Apple
  • Experience in service quality assurance and internal order coordination

Languages

Not specified

Additional

  • Location: Donauwörth; Full-time position; Initial placement via employee leasing with an option for permanent takeover; 30 days of vacation per year.