IT Service Management Specialist | Informatiker/in (Hochschule)

Job Summary

As a key member of the Service Management Office at Wien Digital, you will take primary responsibility for the city's IT service portfolio and collaborate on the development of the service catalog management system. Your daily activities will involve implementing processes and methods to ensure the strategic and economic sustainability of the service offering, as well as coordinating cross-service group topics. You will act as a consultant for service owners, helping them define and classify new ICT services while developing data models for the Business Service Catalog within ITSM tools. This role is ideal for a professional who enjoys bridging the gap between technical data modeling and stakeholder communication. The position offers a high degree of flexibility with up to 60% remote work, no core office hours, and a stable public sector contract with the City of Vienna, including extensive health programs and professional development opportunities.