IT Technician - End User Support | IT-Technician (m/w/d) - End User Support
netgo group GmbH
Job Summary
As an IT Technician in End User Support, you will join one of Germany's largest IT service providers, managing the entire lifecycle of IT systems and devices. Your daily responsibilities include processing incidents, service requests, and change requests, as well as installing and configuring hardware. You will be responsible for executing rollouts, IT relocations, and migrations directly at customer sites near Warendorf. Beyond technical troubleshooting and error analysis, you will maintain technical documentation and communicate professionally with customers via phone, email, and in person. This role is ideal for proactive professionals who enjoy hands-on technical work and on-site customer interaction. The position offers a family-friendly environment, extensive health programs, and opportunities for manufacturer certifications through an in-house testing center, making it an attractive choice for those looking to advance their technical career within a supportive corporate culture.
Required Skills
Education
Not specified
Experience
- Professional experience in IT support, preferably within large IT infrastructures
- Experience in handling incidents, service requests, and change requests
- Proven experience in error analysis and technical troubleshooting
- Experience in performing IT rollouts and system migrations
Languages
Additional
- Requires 4-5 days per week on-site presence at customer locations near Warendorf; High mobility and willingness to travel to customer sites is essential.
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