IT Client Management Specialist | Mitarbeiter Clientmanagement (m/w/d)

Job Summary

As an IT Client Management Specialist, you will be the primary point of contact for resolving hardware and software issues within a dynamic technical environment. Your day-to-day responsibilities include managing the lifecycle of support tickets, from initial identification and prioritization to documentation and resolution via remote access or on-site support. You will play a crucial role in setting up IT infrastructure, managing asset information, and maintaining internal knowledge bases. This position is ideal for service-oriented professionals who enjoy direct interaction with various departments and hands-on technical troubleshooting. The role is particularly attractive due to its permanent contract status, comprehensive benefits package including childcare subsidies and anniversary bonuses, and a strong emphasis on professional development through diverse training programs. You will join FERCHAU, a leading European technology service platform, offering a stable yet innovative work environment where your expertise directly contributes to technological progress.