Service Desk / IT Support Specialist | Service Desk / IT Support Mitarbeiter (m/w/d)

Job Summary

This role is centered on providing comprehensive 1st and 2nd Level IT Support, serving as the primary technical contact for various departments. Day-to-day responsibilities include managing IT inquiries via telephone (1st Level Support), ensuring accurate ticket documentation and dispatching to the correct IT departments, and independently resolving technical issues (2nd Level Support). The specialist will also utilize remote desktop solutions to assist users directly. Key qualifications include a completed IT apprenticeship or university degree, coupled with a minimum of two years of relevant professional experience in IT support. Candidates must possess strong knowledge of PC hardware, communication technologies like VoIP telephony, and various Windows operating systems (8.1, 10, Server 2012/2016). Familiarity with ticketing systems, remote tools (such as Jira or Remedy), and IT infrastructure concepts like ITIL, LAN, WAN, and VPN is highly desirable for success in this challenging environment.