IT Operations Engineer | IT-Ingenieur Operations (m/w/d)

Job Summary

This role seeks an ambitious IT Operations Engineer to ensure the smooth functioning of critical IT systems and drive technological advancement. Day-to-day responsibilities involve actively monitoring IT input channels, coordinating task forces during system disruptions, and diligently managing Incident and Problem tickets through their lifecycle. You will be crucial in preparing and leading production status meetings and generating detailed Incident Management Reports (IMR). The position requires flexibility, including participation in early/late shifts and on-call duty, and involves coordinating status updates with international units. To succeed, you must possess a completed degree in Computer Science or a related field, coupled with fundamental knowledge of IT Service Management tools like ServiceNow or Jira, and proven experience applying ITIL standards, particularly in Incident Management. Very good written and spoken English skills are mandatory for international communication. This is an excellent opportunity to contribute fresh ideas, benefit from continuous professional development, and work within a passionate team environment.