First Level IT Support Specialist | First Level IT Support (m/w/d)
MWA Mittelmärkische Wasser- und Abwasser GmbH
Job Summary
The Mittelmärkische Wasser- und Abwasser GmbH (MWA), a municipal utility providing water and sewage services to approximately 90,000 residents, is seeking a dedicated First Level IT Support Specialist. This role is the initial point of contact for all technical user inquiries, requiring a strong on-site presence to provide personal support. Key responsibilities include receiving, analyzing, documenting, and resolving IT incidents related to hardware, standard software, and network issues. The ideal candidate will manage user accounts and access rights using tools like Active Directory, Entra ID, and O365, and assist in rollouts, updates, and minor IT projects. Essential qualifications include a completed IT education, such as an IT Specialist in System Integration, coupled with foundational knowledge of Windows OS, network technology (LAN, WLAN, VLAN, DNS, DHCP, TCP/IP), and experience with ticket and remote support systems. This permanent position offers attractive compensation based on the TV-V collective agreement, ensuring a secure job within a public sector company with opportunities for further training and development.
Required Skills
Education
Completed IT apprenticeship (e.g., IT Specialist for System Integration) or comparable qualifications
Experience
- Completed IT apprenticeship (e.g., IT Specialist for System Integration) or comparable knowledge
- Experience in a helpdesk or support environment (desirable)
Languages
Additional
- Required on-site presence at the location (IT support is primarily personal)