Process Management Specialist for Administrative Digitalization in Customer Communication Management | Prozessmanagement (w, m, d) Verwaltungsdigitalisierung im Bereich Customer Communication Management

Job Summary

This role involves driving the digital transformation of the Duisburg city administration, specifically focusing on Customer Communication Management (CCM). The specialist will analyze functional requirements from internal and inter-communal clients, translating these needs into robust technical solutions. Day-to-day tasks include analyzing data, interfaces, documents, and processes; developing and optimizing workflows; and programming scripts, automation tools, or small applications. Key requirements include a degree in Computer Science or a related IT qualification, coupled with significant professional experience in the field. The ideal candidate possesses strong analytical and conceptual skills, experience in Output/Input Management, and a proactive, customer-oriented approach, contributing to the development of the 'commune of tomorrow' using agile principles.