Technical Administrator / Customer Consultant Energy Industry | Technischer Sachbearbeiter / Kundenberater Energiewirtschaft (m/w/d)*

Job Summary

This role involves acting as a primary customer contact, managing all customer inquiries promptly and ensuring customer-centric communication from initial query to final resolution. Key responsibilities include supporting private and commercial customers with all aspects of feed-in systems, from initial contact through to billing, and serving as the contact point for already connected systems. The successful candidate will utilize IT systems like SAP and MS Office to record, maintain, and process customer data and documents, independently resolving complex cases and handling complaints confidently. This position is attractive as it offers a chance to contribute actively to the energy transition within the HanseWerk Group, requires a blend of technical/commercial knowledge in the energy sector, and emphasizes innovation, digitalization, and strong customer orientation.