IT Support Supervisor | IT Support Supervisor / Leitung & Supervising Support (m/w/d)

Job Summary

This role is for an experienced IT professional to take on the technical leadership and coordination of an IT Support team, ensuring reliability, clear solutions, and high customer satisfaction. The Supervisor will be heavily involved in active operational support, handling complex cases and escalations while maintaining direct communication with management. A key focus will be on developing and improving processes, standards, and overall service quality. Candidates must bring substantial IT support experience, leadership skills, and a commitment to continuous learning. This position offers significant responsibility, short decision-making paths, and the opportunity to shape the future of the company's support operations within a professional, mid-sized environment.