IT Support Supervisor | IT Support Supervisor / Leitung & Supervising Support (m/w/d)

Job Summary

As an IT Support Supervisor, you will lead and coordinate the technical support team while remaining actively involved in day-to-day operational tasks. You will be responsible for ensuring high service quality, managing escalations, and implementing sustainable technical solutions for clients. This role bridges the gap between technical execution and management, offering a direct line of communication to the company's executive leadership. You will play a pivotal role in refining internal processes, setting service standards, and mentoring team members. The position is ideal for a service-oriented professional who thrives in a medium-sized business environment where quick decision-making and personal initiative are highly valued. You will balance hands-on troubleshooting with strategic oversight to ensure the support department delivers measurable excellence and reliability.