SAP Ariba Guided Buying Support Specialist | SAP Ariba Support Specialist (m/w/d) Guided Buying

Job Summary

This role is ideal for a service-oriented professional seeking to specialize in SAP Ariba Guided Buying support within an established international technology group in Erlangen. The specialist will be primarily responsible for managing service tickets and incidents related to SAP Ariba Guided Buying, ensuring all issues are resolved within defined Service Level Agreements (SLAs). Day-to-day tasks include providing direct user assistance with system operation and navigation, handling simple technical inquiries, and escalating complex issues to specialized IT teams or departments following established processes. The position requires initial experience in IT support or a service desk environment, foundational knowledge of SAP Ariba Guided Buying (or a strong willingness to quickly learn the system), and excellent German communication skills. Success in this role hinges on a structured approach to ticket management, reliable prioritization, and meticulous documentation, contributing to continuous process improvement.