IT Support Specialist | Second Level | IT-Support-Mitarbeiter:in | Second Level

Job Summary

This role involves providing comprehensive Second Level IT Support within complex IT environments, focusing on deep troubleshooting and sustainable solution development rather than temporary workarounds. Day-to-day tasks include multi-channel customer communication (phone, ticket, remote, on-site), daily support operations, and potentially 24/7 coverage to ensure smooth workflows for users. A key responsibility is analyzing technical inquiries and disturbances, recognizing patterns, and developing long-term fixes. Additionally, the specialist will be involved in application support, integrating new software, managing interfaces, and contributing to exciting IT projects tailored to individual strengths. This position is ideal for someone with an IT System Integration background who enjoys tackling challenging problems and wants to continuously develop their skills within a supportive team environment, offering flexibility in working hours and location.