2nd Level IT Support Specialist | 2nd Level Support (m/w/d)

Job Summary

This role involves providing critical 2nd level IT support within an international technology company in Hamburg, focusing on advanced connected systems and intelligent technologies. The specialist will be responsible for analyzing and resolving IT incidents, managing client and server systems (Windows/Linux), and assisting with new software implementations. They will collaborate closely with first-level support and various departments, contribute to IT projects, and maintain the knowledge base. The ideal candidate will possess strong analytical skills, be a team player, and have a structured approach to problem-solving, contributing to the continuous improvement of support processes in a modern, innovative environment.