IT Service Desk Agent | Service-Desk Mitarbeiter (m/w/d)

Job Summary

This role is ideal for an IT professional passionate about technology and service excellence, focusing on maintaining a secure and productive IT environment. The Service Desk Agent will be responsible for the end-to-end management and dispatching of IT tickets, providing effective on-site support to resolve hardware and software issues, and ensuring the optimal setup and maintenance of IT workstations. A key component of the job involves close collaboration with expert teams to resolve complex IT problems and actively sharing knowledge to uphold high service standards. Candidates must possess a completed IT qualification (such as an IT Specialist for System Integration), strong technical knowledge of hardware/software installation and maintenance, and expertise in Active Directory administration. Excellent communication skills in both German and English are mandatory for this dynamic position, which offers an indefinite contract and flexible working arrangements.