2nd Level IT Support Specialist | 2nd Level Support (m/w/d)

Job Summary

This role involves providing crucial 2nd level support for IT incidents within a modern data center environment. The specialist will be responsible for analyzing and resolving IT disruptions, managing Windows and Linux servers, and supporting virtualized systems. Key responsibilities also include assisting with network, firewall, and IT security system administration, documenting support cases, and maintaining a knowledge base. Collaboration with 1st level support and other departments is essential, along with contributing to IT projects and process improvements. The ideal candidate will have a strong IT background, experience in IT support, and proficiency in relevant operating systems and network technologies. This position offers a dynamic team setting, significant scope for personal contribution, and opportunities for professional development within an established IT service company.