IT Service Manager | IT Service Manager (m/w/d)

Job Summary

This role is for an experienced IT Service Manager to join an IT company specializing in IT Services and IT Security solutions in Munich. The core focus involves managing and optimizing the IT service portfolio, aligning services with business requirements, and coordinating service level agreements. Day-to-day tasks include controlling diverse activities by coordinating with specialist departments on current contracts, continuously optimizing existing IT service processes, and building out process landscapes, documentation, and quality assurance. A key responsibility is establishing and adapting service contracts and assembling service modules based on customer needs. Candidates should possess a strong IT background, experience in project execution, and proficiency in infrastructure and communication processes (like data center operations, LAN/WAN, Windows Client/Server). An ITIL certification is highly desirable, showcasing expertise in best practices for IT service management. The position offers flexible working hours, the possibility of home office, and an unlimited contract, providing long-term security and professional development opportunities.