Service Manager | Servicemanager*in

Job Summary

This Service Manager role, based at the University of Münster's Center for Information Technology (CIT), is central to establishing and optimizing the university's electronic examination (e-exam) operations. The core responsibility involves being the central contact person for the operation of electronic presence exams, ensuring secure, efficient, and user-friendly execution in the central e-exam room. The manager will lead a new competency team of three people, focusing on developing and continuously improving a central e-exam service offering. Key tasks include technical conceptualization, managing the IT infrastructure resilience for digital exams, coordinating with various stakeholders (departments, exam service providers), managing the budget, and driving process development based on legal frameworks. Candidates should possess a relevant university degree (e.g., IT, Business Informatics, Engineering) and demonstrate strong leadership, organizational skills, and a high affinity for technological development in digital testing environments.