IT Support Specialist | IT Supporter (m/w/d)

Job Summary

This role as an IT Support Specialist places you within a leading manufacturer of medical database software solutions serving the international occupational medicine market. Day-to-day, you will be the primary contact for hundreds of customers, providing essential 1st and 2nd Level Support via phone and email. Key responsibilities include explaining the functionalities of the company's proprietary software, managing service tickets, and performing remote or on-site tasks such as software installations and updates. The ideal candidate possesses strong IT knowledge, excellent technical understanding, and a pronounced service orientation when interacting with people. This position offers an attractive opportunity for professional growth with flexible working hours, a supportive team environment in central Hamburg, and the possibility of transitioning from a temporary contract to permanent employment.