IT Support Specialist 2nd Level | IT Support 2nd/Level (m/w/d)

Job Summary

This role involves providing critical 2nd-level IT support, focusing on analyzing, troubleshooting, and resolving complex technical issues reported via a ticketing system. Day-to-day tasks include processing service requests, executing software installations, and ensuring comprehensive documentation of solutions and processes within the knowledge base. The specialist will also be responsible for the installation, configuration, and maintenance of client systems and peripheral devices, while actively contributing to IT security measures and participating in various IT projects, such as hardware and software rollouts. Candidates should possess a completed IT-related education or degree, or be career changers with relevant practical experience. Required qualifications include very good German and good English skills, strong communication abilities, and a reliable, independent work style. This position offers an attractive compensation package, flexible working hours, and the option for two days of remote work per week after the initial training period.